Cameras not recording
The system looks live but nothing is written to disk, or footage stops at a certain date. Usually a failed drive, a full drive with overwrite disabled, or a recording schedule that was never set.
Servicing and repair
CCTV Repair & Maintenance in Islamabad & Rawalpindi
We repair, service and maintain CCTV systems regardless of who installed them. That covers one-off fault call-outs, planned service visits and annual maintenance contracts. Most problems we are called to are cabling, power or configuration rather than a failed camera, which is why we diagnose before recommending replacement.
Faults we are usually called out for
No night vision
Images are usable by day and unusable after dark — often failed infrared illuminators, a dirty or scratched dome, or spider webs and foliage bouncing IR back into the lens.
Cameras offline or dropping out
Intermittent loss on one or more channels, commonly from water in a joint, a damaged cable run, a failing PoE port or an underpowered supply.
Cannot play back or export
Footage exists but cannot be found, played or exported when it is needed. We correct the search, time and export settings and show you the process.
Remote viewing stopped working
The phone app no longer connects after a router change, an ISP change or a password reset. We reconfigure the connection and the accounts.
Picture quality has degraded
Blur, haze or a washed-out image, typically a dirty lens or dome, condensation inside the housing, or a camera knocked out of focus or alignment.
What a maintenance visit covers
- Cleaning camera lenses, domes and housings, and checking seals for water ingress.
- Checking and correcting camera aim and focus where they have drifted.
- Verifying that every channel is recording and that footage plays back and exports.
- Checking hard-drive health and free space, and confirming overwrite behaviour.
- Confirming the recorder time and date are correct — wrong timestamps make footage far less useful.
- Testing remote viewing on your phone and updating accounts or passwords if needed.
- Checking power supplies, connectors and any exposed cabling.
- Reporting anything that is failing so you can plan a replacement rather than be surprised by it.
Maintenance options
One-off repair call-out
A single visit to diagnose and fix a specific fault, quoted before any parts are supplied.
Annual maintenance contract (AMC)
Scheduled service visits plus fault call-outs across the year for the systems we look after. Coverage and response are set out in the agreement.
System upgrades
Adding cameras, replacing a recorder, increasing storage or moving an existing analog system to IP where the cabling allows.
Equipment and brands
We service systems built on the major CCTV platforms, including installations we did not carry out ourselves.
- Hikvision
- Dahua
- Uniview (UNV)
- EZVIZ
Brand names and trademarks are the property of their respective owners. Their appearance here indicates equipment we supply, install and service — not an endorsement, partnership or distribution agreement.
What affects the quotation
We do not publish prices, because the same job varies widely between sites. A written quotation follows a survey, and these are the factors that move the figure.
- The size and layout of the property, and how far each device sits from the equipment position.
- Cable routes — surface trunking, existing conduit, or chasing through finished walls.
- Equipment selection: brand, specification and how much capacity you want to leave spare.
- Whether existing cabling, power or equipment can be reused.
- Access requirements such as height, scaffolding or working outside business hours.
Where we work
We are based at Rafay Mall, Main GT Road, Rawalpindi, Pakistan and carry out cctv repair & maintenance work across Rawalpindi and Islamabad. See areas we serve for more detail, or contact us to arrange a site survey.
Frequently asked questions
What is included in CCTV maintenance?
A maintenance visit covers cleaning lenses and housings, checking aim and focus, confirming every channel records and plays back, checking hard-drive health and free space, verifying the recorder time and date, testing remote viewing, and inspecting power supplies and cabling. You get a report of anything that is degrading so it can be planned for rather than fail unexpectedly.
Can you repair a CCTV system another company installed?
Yes. We repair, reprogram, extend and maintain existing CCTV systems whoever installed them. If the original installer is unavailable or the passwords were never handed over, we work through it as part of the call-out.
My cameras record but I cannot find old footage. Is it lost?
Often not. Footage is usually still on the drive but hidden by the wrong search date, a mis-set recorder clock, or a channel that was excluded from the search. We check the clock, the recording schedule and the retention settings before concluding anything has actually been overwritten.
How often should a CCTV system be serviced?
How often depends on the environment more than the equipment. Cameras exposed to dust, rain, insects or direct sun need attention sooner than indoor cameras in a clean office. A yearly visit suits most sites; dusty or exposed installations benefit from more frequent cleaning, because a dirty dome quietly costs you image quality long before anything actually fails.
Do you supply replacement cameras and hard drives?
Yes. We supply and fit replacement cameras, recorders, hard drives, power supplies and cabling, and we will tell you when a repair is the better value than a replacement.
Related services
CCTV Installation
We design, supply, install and configure CCTV systems for homes, offices, shops, warehouses and commercial buildings across Islamabad and Rawalpindi.
Networking & Cabling
The network is what CCTV, access control, attendance terminals and IP telephony all depend on, so we build it to be extended and diagnosed rather than only to work on the day.
Gate Automation
We automate sliding and swing gates for homes, compounds, offices and yards, and we fit the safety devices as part of the installation rather than as an optional extra.